Lead Client Service Monitor

Job overview

The Lead Client Service Monitor role is onsite in Bakersfield, CA. The stated pay is $23.50 per hour. The role supports Hope the Mission’s interim housing sites and its mission to reduce poverty, hunger, and homelessness through immediate assistance and long-term solutions. As the on-shift lead, this position helps ensure consistent safety, wellness checks, documentation, and site procedures across assigned shifts. It provides real-time guidance to frontline staff and responds to incidents and participant escalations until management or first responders take over or the situation is resolved.

What you'll do

• Direct and support Client Service Monitors during shifts
• complete wellness checks, site walk-throughs, and safety protocols
• monitor site activity and address concerns
• lead shift-transition pass-downs
• respond to incidents, emergencies, and participant escalations
• document incidents and daily activity
• support onboarding and coaching
• coordinate with case management and leadership.

What we're looking for

Skills & competencies

lead client service monitor

interim housing

shift leadership

wellness checks

safety protocols

incident response

trauma-informed care

bakersfield ca

hope the mission

$23.50 per hour

evenings, weekends, and holidays

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

Provides shift leadership at 24/7 interim housing sites; evening, weekend, and holiday coverage is scheduled.

About the employer

Hope The Mission is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.