Administrative Assistant, Customer Experience

Job overview

The Administrative Assistant, Customer Experience role is onsite in Dallas, TX. Compensation is not specified. The position supports customer experience operations at Dal-Tile, a company that identifies itself as part of Mohawk Industries. This entry-level contributor handles customer inquiries and administrative work to help resolve issues and improve customer satisfaction. The role supports order processing, customer communications, recordkeeping, and coordination with associates, with occasional warehouse or inventory tasks possible.

What you'll do

• Handle customer calls, inquiries, and communications by phone, email, and chat
• process orders and purchase orders
• provide delivery-status information and handle customer claims
• proactively resolve customer issues
• coordinate with customers and associates
• maintain organized records of interactions and resolutions
• provide basic analysis
• warehouse and inventory tasks may be assigned.

What we're looking for

Skills & competencies

administrative assistant

customer experience

dal-tile

dallas tx

customer inquiries

order processing

customer claims

delivery status

customer service

microsoft office

entry-level

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Company match on 401(k)
• employee purchase discount
• tuition reimbursement
• comprehensive benefits package.

Why this role

Entry-level role requiring a related bachelor’s degree or equivalent education and/or experience; 0–2 years of relevant experience or equivalent.

About the employer

Dal-Tile is hiring for this role. Industry: Surface Active Agent Manufacturing. Sector: 32.