Overnight Customer Service Representative

Job overview

The Overnight Customer Service Representative role is 100% in-office at Rapid Response Monitoring’s call center in Syracuse, New York. Compensation is $22.00 per hour; the posting also lists shift differentials and a part-time hiring bonus of $250 after six months. Rapid Response Monitoring’s call center monitors alarms and security systems to help protect life and property. The representative monitors security, fire, and emergency signals, verifies alarm events, contacts emergency services or other responders, and documents activity. The role also handles inbound and outbound calls and supports call-center service goals.

What you'll do

• Monitor security systems, fire alarms, and emergency signals
• verify alarm events and contact appropriate emergency services, clients, or responders
• assess urgent situations calmly
• document alarm activity, calls, and actions
• handle inbound and outbound calls and account inquiries
• work independently and collaboratively to maintain service levels.

What we're looking for

Skills & competencies

overnight customer service representative

alarm monitoring

security systems

emergency response

syracuse ny

rapid response monitoring

part-time

$22/hour

shift differentials

paid training

medical and dental

401(k)

paid vacation and sick time

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid new-hire training
• medical, dental, vision, and 401(k)
• paid vacation and sick time
• wellness program and days off
• internal advancement opportunities
• part-time hiring bonus after six months.

Why this role

The posting lists paid new-hire training, medical, dental, vision, 401(k), paid vacation and sick time, wellness days, and internal advancement opportunities.

About the employer

Rapid Response Monitoring is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.