Emergency Response Center Lead Operator

Job overview

The Emergency Response Center Lead Operator role is onsite in Richardson, TX. Compensation is not specified. The position supports Allied Universal Enhanced Protection Services’ risk and consulting group and its Emergency Response Center, which handles emergency monitoring, incident response, and officer dispatch operations. The lead operator oversees ERC staff and operations to maintain 24/7 site coverage, coordinate timely responses to client needs, and meet contractual and operational standards. The role also manages scheduling, incident records, and coordination among clients, operations, and subcontractors.

What you'll do

• Lead ERC operators handling client requests, emergency calls, and officer dispatch
• maintain 24/7 staffing coverage
• develop and adjust officer schedules
• oversee monitoring systems and incident reporting
• maintain service and incident records
• verify timekeeping, payroll, and billing entries
• liaise with clients, operations, and subcontractors
• support staff and resolve urgent issues.

What we're looking for

Skills & competencies

emergency response

dispatch operations

security operations

team lead

incident monitoring

scheduling

richardson tx

allied universal

24/7 coverage

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, basic life, AD&D, and disability insurance
• 401(k), subject to eligibility
• eight paid holidays, five sick days, four personal days, and accrued vacation.

Why this role

Requires at least five years in protective services, two years in emergency response or dispatch, and three years in operational or security coordination. High school diploma or equivalent required.

About the employer

Allied Universal® Enhanced Protection Services is hiring for this role. Industry: Security Guards and Patrol Services. Sector: 56.