Virtual Customer Services Clerk

Job overview

The Virtual Customer Services Clerk role is full-time and onsite in Joliet, IL; the posting explicitly states that it is not remote. Pay is $17 per hour. The clerk works under the direction of the Virtual Customer Services Supervisor at Joliet Public Library. The role exists to resolve patron inquiries and support access to library services, resources, and materials. It contributes to timely service by assisting with accounts, basic technology questions, reference requests, and interlibrary loans.

What you'll do

• Resolve inquiries by phone, email, and other virtual means
• assist patrons of all ages
• update and verify accounts
• answer questions about library services, initiatives, and events
• register patrons for programs
• provide basic webpage and subscription-resource instruction and troubleshooting
• interpret library policies
• perform basic reader’s advisory and searches
• renew and reserve materials
• refer complex questions
• collect statistics
• process borrowing and lending requests
• coordinate interlibrary loan communications and material transfers.

What we're looking for

Skills & competencies

full-time

joliet il

joliet public library

customer service

patron support

library services

account updates

online resources

interlibrary loans

reference assistance

$17/hr

Work arrangement

• Weekend coverage required

About the employer

Joliet Public Library is hiring for this role. Industry: Libraries and Archives. Sector: 51.