Customer Service Representative, Parking Operations

Job overview

The Customer Service Representative, Parking Operations role is onsite in Houston, TX, with compensation of $20 per hour. SP+, a Metropolis company, uses computer vision to provide checkout-free parking experiences and operates a large parking network. The representative helps customers navigate parking, use automated payment equipment, and resolve issues while supporting the day-to-day operation of the assigned location. Customer assistance and facility upkeep contribute to smooth traffic flow and a positive parking experience.

What you'll do

• Assist customers with parking and automated payment equipment
• facilitate traffic flow and monitor pay-in lanes
• provide parking rates and directions
• resolve complaints independently or with a supervisor
• conduct facility audits as required
• count revenue bank and make change if required
• maintain facility cleanliness and pick up surrounding trash
• answer telephone if required.

What we're looking for

Skills & competencies

customer service representative

parking operations

onsite

houston tx

metropolis

sp+

$20/hr

parking customer service

automated payments

traffic flow

facility audits

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may participate in medical, dental, vision, flexible spending, disability, life, accident, 401(k), and paid time off benefits.

Why this role

The posting requires a high school diploma or equivalent combination of experience and education, and experience with automated parking access hardware and software or a high aptitude for technology. Benefits for eligible employees include insurance, 401(k), and paid time off.

About the employer

Metropolis Technologies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.