IT Technician, VoIP and Help Desk Support

Job overview

The IT Technician, VoIP and Help Desk Support role is onsite at a clinic in Grand Blanc, MI; compensation is not specified. The position supports Pinnacle Fertility’s nationwide network of fertility clinics and corporate offices, helping employees deliver patient care.

What you'll do

• Administer, maintain, troubleshoot, and document VoIP systems and features
• configure phones, extensions, call routing, voicemail, and queues
• coordinate with telecommunications providers and vendors
• support installations, upgrades, migrations, and clinic implementations
• resolve help desk tickets and support computers, software, hardware, connectivity, Microsoft 365, user accounts, and clinic applications
• maintain equipment inventories and technical documentation
• follow IT security and HIPAA-related safeguards
• escalate potential cybersecurity incidents.

What we're looking for

Skills & competencies

it technician

voip

help desk

desktop support

fertility care

grand blanc mi

pinnacle fertility

microsoft 365

hipaa safeguards

telecommunications

full-time

clinic technology

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, dental, life and vision insurance, paid time off, paid holidays, and retirement savings program.

Why this role

The posting describes a full-time onsite position at one of its clinics in Ohio, Illinois, or Michigan, and requires VoIP troubleshooting experience alongside help desk or desktop support experience.

About the employer

Pinnacle Fertility Inc. is hiring for this role. Industry: Family Planning Centers. Sector: 62.