Dispatchable Support Technician – Tier 2

Job overview

The Dispatchable Support Technician – Tier 2 is an onsite and remote-support role based in Santa Clarita, CA, serving California-area clients with frequent dispatches to client sites. Compensation is not specified. The position is part of ERGOS Technology Partners’ LIVE Desk and supports the company’s managed IT services for businesses and organizations. The technician resolves Tier 1 and Tier 2 support issues, handles escalations, and performs hands-on hardware and infrastructure work at client locations. Clear communication, complete ticket documentation, and timely escalation of complex issues help maintain client operations and service quality.

What you'll do

• Provide phone, remote-session, and onsite Tier 1 and Tier 2 support
• troubleshoot hardware, software, network, and peripheral issues
• perform workstation setups and network device installations
• diagnose Windows, macOS, Active Directory, Windows Server, and Microsoft 365 issues
• support network devices, VPNs, DHCP, DNS, VLANs, printers, and VoIP
• remediate endpoint security issues
• document tickets through resolution and client sign-off
• escalate complex infrastructure issues to Tier 3 engineers.

What we're looking for

Skills & competencies

tier 2 support technician

dispatchable support

managed it services

help desk

field support

windows

macos

microsoft 365

networking

santa clarita ca

ergos technology partners

client site dispatches

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• 401(k) with company match options
• paid time off
• travel and mileage reimbursement for client-site dispatches.

Why this role

Combines remote ticket resolution with frequent field dispatches and hands-on client-site support across Southern California.

About the employer

Ergos Technology Partners SAL Offshore is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.