Customer Service Representative – Insurance Agency

Job overview

The Customer Service Representative – Insurance Agency role is onsite in Willow Grove, PA. The stated salary range is $45,000–$60,000 per year. The position supports Andrew Vitella’s State Farm agency, a six-person team that emphasizes collaboration and customer care. The role exists to strengthen customer experiences and support agency growth by answering policy questions, assisting with policy changes, processing claims, following up with customers, and maintaining accurate interaction records. The posting notes potential internal growth opportunities for driven, sales-minded candidates.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims processing

customer follow-up

recordkeeping

willow grove pa

andrew vitella state farm agent

401(k)

health insurance

paid time off

flexible schedule

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), performance-based bonus, competitive salary, flexible schedule, health insurance, paid time off, training and development, and advancement opportunity.

About the employer

Andrew Vitella - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.