Personal Lines Account Manager

Job overview

The Personal Lines Account Manager role is onsite in Franklin, TN. Compensation is not specified. The position supports Sunstar Insurance Group’s Personal Lines department and its personal insurance clients. The account manager services a book of accounts, helping clients maintain appropriate coverage and navigate renewals and claims. Through responsive service, coverage reviews, and relationship management, the role supports client retention and agency growth.

What you'll do

• Serve as the primary contact for assigned clients
• handle policy changes, endorsements, billing inquiries, and coverage questions
• document account activity
• manage renewals and coverage reviews
• prepare renewal options and comparisons
• assist with claims
• identify coverage gaps and additional policy opportunities
• coordinate with carrier partners and agency colleagues.

What we're looking for

Skills & competencies

account manager

personal lines

insurance

policy servicing

renewals

coverage reviews

claims assistance

client retention

franklin tn

sunstar insurance

full-time stated

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401(k) with company match, paid time off, company holidays, and professional development opportunities.

Why this role

The posting identifies an active Property & Casualty license and personal lines experience as preferred qualifications.

About the employer

Sunstar Insurance Group LLC is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.