Entry-Level Customer Service Representative

Job overview

The Entry-Level Customer Service Representative role is an in-person position in Boston, MA. Compensation is $20–$28 per hour. BrandNest is hiring representatives to support client communication and customer satisfaction. The representative assists customers, maintains accurate account records, resolves basic concerns or escalates them appropriately, and supports daily service operations. The role helps provide a professional, positive customer experience while following company policies.

What you'll do

• Assist customers with inquiries and service information
• update customer records and account details
• resolve or escalate basic concerns
• support daily customer service operations
• follow company policies.

What we're looking for

Skills & competencies

customer service

entry-level

boston ma

brandnest

$20–$28/hour

customer inquiries

account records

issue resolution

customer support

paid training

communication skills

high school diploma

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, structured support, and opportunities to grow into leadership or client support roles.

Why this role

Paid training and hands-on customer service experience are offered.

About the employer

BrandNest is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.