Virtual Call Agent

Job overview

The Virtual Call Agent position is listed in Littleton, MA; the posting does not state a remote work arrangement. Compensation is not specified. 111 Sign provides printing and signage services, and this role supports customers seeking those services. The agent handles incoming calls and follow-up inquiries, gathers project details, and routes customer needs to sales or production. Accurate communication and recordkeeping help maintain a positive customer experience and support potential sales.

What you'll do

• Answer incoming customer calls
• respond to questions about signs, printing, pricing, turnaround times, and services
• collect customer and project information
• qualify leads
• schedule consultations, estimates, or follow-up calls
• follow up on quotes and pending orders
• enter customer information and call notes
• communicate requests to sales and production
• address basic concerns and escalate complex issues
• make outbound follow-up calls when required.

What we're looking for

Skills & competencies

virtual call agent

littleton ma

111 sign

customer service

incoming calls

outbound follow-up

printing

signage

lead qualification

crm

sales support

production coordination

Work arrangement

• Weekend coverage required

Why this role

The posting prefers prior customer service, call center, sales, or receptionist experience and requires reliable internet and a quiet workspace.

About the employer

111Sign is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.