Retail Operations Lead

Job overview

Retail Operations Lead PetSmart is seeking a Retail Operations Lead in Martinsburg, WV. This is an onsite position with full-time availability required. Compensation is not specified. This role is responsible for driving operational excellence in stores, including merchandising, inventory management, and pet care operations. The Lead oversees associates and maintains a safe and organized environment.

What you'll do

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitates the associate experience and supports associate development. Delegate and validate completion of daily tasks. Leads and directs associates when acting as the leader on duty. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns. Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Completes monthly live cycle counts, addresses discrepancies. Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets. Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store. Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store
• transport to the vet as needed. Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.

What we're looking for

Education

High School Diploma or GED

Experience

2+ years of retail supervisory experience

Skills & competencies

retail operations lead

petsmart

martinsburg wv

full-time

retail

operations

lead

customer service

inventory management

merchandising

pet care

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Weekly, Health & Wellness Benefits, 401k Plan with company match, Paid Time off for full-time associates, Associate discounts, Tuition Assistance, Career pathing, Development opportunities

About the employer

PetSmart is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.