Hotel Operations Manager

Job overview

The Hotel Operations Manager role is onsite at Hyatt Place Schaumburg in Schaumburg, IL, with annual compensation of $48,000. The schedule includes 8-hour shifts, Monday through Friday, nights, holidays, and weekends; the role also requires being on call when away from work. The position supports hotel front-office operations and guest service. The role coordinates front desk activities, supports the assistant general manager, and helps maintain smooth operations and accurate financial processes. Through guest service, staff training and scheduling, reservation and payment handling, and coordination with other hotel departments, the manager supports consistent hotel operations and guest satisfaction.

What you'll do

• Coordinate front-office activities and support the assistant general manager
• greet and assist guests and handle check-in, check-out, payments, requests, and concerns
• oversee reservations, room assignments, guest records, and billing
• support breakfast and lobby operations
• order front desk and food-service supplies
• train and onboard front desk staff
• prepare schedules and review payroll
• coordinate guest issues with other departments
• perform night-audit training and provide coverage when needed.

What we're looking for

Skills & competencies

hotel operations manager

front desk operations

guest services

hotel

schaumburg il

onsite

$48,000 per year

8-hour shifts

night shifts

weekends

holidays

on-call required

staff training

hotel room discount

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee assistance program
• employee hotel room discount
• paid training
• professional development assistance.

Why this role

The posting’s overview describes a Front Desk Supervisor role, while the listing title is Operations Manager. The schedule includes nights, weekends, and holidays, and the role requires on-call availability when away from work.

About the employer

Hyatt Place Schaumburg - 1851 McConnor Pkwy, Schaumburg, IL is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.