Commercial Lines Processing & Support Specialist

Job overview

Compensation is $40–$50,000 per year. The Commercial Lines Processing & Support Specialist role is hybrid in Franklin, MA, with office and remote days set by agreement, department needs, and responsibilities. The role supports Berry Insurance’s Commercial Lines team and its client servicing. The specialist processes policy transactions, maintains client and policy records, prepares insurance documents, and assists Client Success Managers with account servicing. The work helps ensure accurate, timely transactions and responsive support for clients, carriers, and agency colleagues.

What you'll do

• Process endorsements, cancellations, and service requests
• review policy documents and resolve discrepancies with Client Success Managers and carriers
• maintain client and policy records
• prepare certificates, binders, and evidence of insurance
• respond to routine client service needs
• document communications
• support office operations and identify workflow improvements.

What we're looking for

Skills & competencies

commercial lines

insurance processing

policy servicing

client support

certificates of insurance

hybrid

franklin ma

berry insurance

part-time

25–30 hours weekly

massachusetts p&c license

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, life and long-term disability coverage
• company-matched SIMPLE IRA
• flexible paid time off
• paid continuing education and licensing.

Why this role

Part-time schedule of 25–30 hours per week; hybrid work flexibility; active Massachusetts Property & Casualty license required.

About the employer

Berry Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.