Community Manager

Job overview

The Community Manager role is hybrid in Raleigh, NC, with three days onsite in the office and a 30-hour workweek. Compensation is not specified. The role supports TriMark Digital’s clients by managing online reputations across review sites and social platforms. The manager responds to customer feedback in each client’s brand voice, monitors platforms, escalates complex issues, and reports on review activity and sentiment. The work helps clients understand customer feedback and how community and reputation management fit into broader performance marketing.

What you'll do

• Respond to customer reviews and social comments across assigned platforms
• write clear, on-brand replies
• handle negative or sensitive reviews professionally
• monitor platforms for timely responses
• follow client guidelines
• escalate urgent or complex issues
• report on review and social commentary traffic and sentiment
• and flag recurring feedback themes.

What we're looking for

Skills & competencies

community manager

trimark digital

raleigh nc

hybrid

part-time

30 hours per week

online reviews

social media

reputation management

customer service

brand voice

monthly reporting

Work arrangement

• Weekend coverage required

Why this role

Hybrid schedule with three days onsite in the Raleigh office and 30 hours per week.

About the employer

TriMark Digital is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.