Utility Billing Office Manager

Job overview

The Utility Billing Office Manager role is onsite in Hutchinson, KS, with pay of $26.75–$40.12 per hour. The position supports the City of Hutchinson’s Utility Billing Team, which manages billing and collection, meter reading, and utility databases. The manager oversees department operations, staff, budgets, policies, and internal controls while addressing customer billing issues and improving office processes. This work supports accurate, timely utility billing and responsive service to city customers.

What you'll do

• Oversee utility billing, collection, meter reading, and related databases
• supervise and evaluate staff
• prepare the annual budget and manage expenses
• maintain office policies and procedures
• monitor accounting rules and internal controls
• ensure meter-reading and computer equipment functionality
• resolve customer disputes and escalated service issues
• analyze accounts and receivables
• coordinate with city engineers and Public Works
• maintain the department webpage and customer communications.

What we're looking for

Skills & competencies

utility billing

office manager

hutchinson ks

city of hutchinson

billing operations

customer accounts

staff supervision

budget management

meter reading

customer service

accounting controls

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental and vision insurance
• flexible spending accounts
• KPERS and 457 retirement savings
• life and disability insurance
• paid vacation, sick leave and holidays
• employee assistance program.

Why this role

Four years of billing or customer account management experience required; three years of supervisory experience preferred. Kansas driver’s license required. Benefits include health, dental and vision insurance, retirement plans, life and disability insurance, paid leave, holidays, and an employee assistance program.

About the employer

City of Hutchinson is hiring for this role. Industry: Executive Offices. Sector: 92.