Account Specialist — Fire Safety Operations

Job overview

The Account Specialist — Fire Safety Operations role is onsite in Phoenix, AZ. Compensation is not specified. The position supports Telgian Fire Safety’s Operations department in coordinating customer services and work orders. The specialist keeps service requests moving from scheduling and dispatch through completion, documentation, and billing. By communicating with customers, vendors, technicians, and internal teams, the role helps ensure services are completed accurately, efficiently, and on time.

What you'll do

• Manage customer communications, inboxes, and account requests
• coordinate service orders and track work orders through scheduling, dispatch, completion, documentation, and billing
• coordinate inspections and service requirements
• review service documentation
• track purchase order and not-to-exceed requirements
• identify and escalate risks, delays, and customer concerns
• maintain accurate account and work order information
• follow up on escalated issues through resolution.

What we're looking for

Skills & competencies

account specialist

fire safety operations

phoenix az

telgian corporation

customer accounts

service requests

work order management

scheduling

dispatch coordination

service documentation

billing support

Work arrangement

• Weekend coverage required

Why this role

Supports fire safety service operations and coordinates with customers, vendors, technicians, dispatch, facilities managers, and authorities having jurisdiction.

About the employer

Telgian Corporation is hiring for this role. Industry: All Other Support Services. Sector: 56.