Spa Receptionist

Job overview

The Spa Receptionist role is onsite in Tilton, NH. Compensation is not specified. The Lake Estate is a luxury resort focused on personalized service and guest experiences. As the spa’s primary guest contact, the receptionist supports a welcoming and organized front desk experience. The role helps guests access spa services by managing appointments, answering inquiries, resolving concerns, processing payments, and assisting with product inventory and sales.

What you'll do

• Greet and welcome clients
• answer phone calls and emails
• respond to inquiries about services, treatments, packages, and promotions
• address complaints and resolve issues
• provide facility tours and assist with check-in
• schedule, confirm, cancel, and reschedule appointments
• maintain appointment and preference records
• keep the front desk clean and organized
• process payments and record transactions
• assist with inventory, ordering, and selling spa products.

What we're looking for

Skills & competencies

spa receptionist

tilton nh

the lake estate

spa guest services

front desk

appointment scheduling

customer service

hospitality

spa treatments

payment processing

product inventory

night and weekend shifts

Work arrangement

• Weekend coverage required

Why this role

Requires 2+ years of customer service or hospitality experience. The schedule may include night and weekend shifts; spa or wellness-center experience is preferred.

About the employer

The Lake Estate is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.