Customer Service Representative, State Farm Agent Team

Job overview

The Customer Service Representative role is onsite in Georgetown, KY, with an additional listed office location in Frankfort, KY. The annual salary range is $45,000–$65,000, with performance-based bonus opportunities. The role supports Steve Woodrum State Farm’s insurance and financial services customers and sales team. The representative handles policy servicing and day-to-day account needs to support client retention and a strong customer experience. The role assists with policy changes, billing, renewals, claims guidance, and account updates, while referring additional needs to licensed sales team members and maintaining accurate follow-up.

What you'll do

• Assist customers with policy changes, billing questions, renewals, and account updates
• provide claims guidance and next steps
• service new business written by the sales team
• review accounts for additional needs and refer opportunities to licensed sales team members
• maintain accurate documentation and follow-up
• deliver prompt, friendly, professional service
• support smooth daily office operations.

What we're looking for

Skills & competencies

customer service representative

insurance customer service

policy servicing

claims guidance

georgetown ky

frankfort ky

state farm

$45k–$65k

full-time

policy changes

renewals

licensing support

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, 401(k), 401(k) matching, performance-based bonus opportunities, training and development, advancement opportunities, and licensing study materials and reimbursement.

Why this role

Licensing is required; study materials, license fees, and reimbursement for passed tests are offered. Insurance experience is a plus but not required. The posting lists paid time off, 401(k) matching, training, and advancement opportunities.

About the employer

Steve Woodrum - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.