Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Irvine, CA, and is listed as full-time. Compensation is $60,000 per year. Month2Month is a property management company focused on single-family homes and midterm rentals, using technology-enabled solutions. The manager leads customer service operations to support smooth bookings, timely responses, and strong client satisfaction. The role also uses service metrics and cross-department collaboration to improve processes and resolve escalated customer issues.

What you'll do

• Oversee and support the customer service team
• manage customer service operations and booking processes
• ensure timely responses and client satisfaction
• collaborate across departments to improve communication and operations
• develop and analyze customer satisfaction metrics
• resolve escalated issues and implement solutions.

What we're looking for

Skills & competencies

customer service manager

customer experience

property management

booking operations

full-time

irvine ca

month2month

team leadership

customer satisfaction metrics

issue resolution

$60,000 per year

medical insurance

dental insurance

vision insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401(k), and unlimited paid time off.

Why this role

The posting describes Month2Month as a technology startup focused on property management and midterm rentals.

About the employer

Month2Month is hiring for this role. Industry: Residential Property Managers. Sector: 53.