Medical Call Center Agent

Job overview

The Medical Call Center Agent role is onsite in Cincinnati, OH; compensation is not specified. HealthSource of Ohio is a not-for-profit community health center providing patient-centered primary and preventive care in Southwestern Ohio. The agent handles medical service requests and telephone inquiries while supporting patient access and accurate scheduling and clinical messaging. The role helps patients and providers communicate clearly and confidentially.

What you'll do

• Answer, screen, and process medical service requests and telephone inquiries while maintaining confidentiality
• support patient access and accurate data entry for scheduling and clinical messages
• communicate pre-visit instructions and provider instructions
• respond professionally to questions about the health services provided.

What we're looking for

Skills & competencies

medical call center agent

cincinnati oh

healthsource of ohio

patient access

medical inquiries

telephone support

scheduling

clinical messaging

ehr data entry

confidentiality

high school diploma

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, long-term sick bank hours, health benefits, courtesy care benefits, HSA funds, student loan forgiveness program, tuition reimbursement, employer-contribution retirement plan, and complimentary scrubs.

Why this role

High school diploma or equivalent and computer skills including Windows, email, and EHR data entry are required. One to two years of call center experience is preferred.

About the employer

HEALTHSOURCE OF OHIO is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.