Customer Service Representative, Customer Care Center

Job overview

The Customer Service Representative, Customer Care Center role is onsite in Salina, KS. Compensation is not specified. Sunflower Bank is a full-service financial institution focused on serving communities and supporting its team members. The representative assists customers with financial services and account maintenance by phone and email, promotes relevant bank products and services, and builds customer relationships. The role helps deliver prompt, quality service while supporting customers’ banking needs and experience.

What you'll do

• Provide customer service and build relationships through bank products and services
• meet service-level expectations and designated authority limits
• attend ongoing training on products, services, and procedures
• promote relevant products and services
• make outbound customer service calls as needed
• communicate with customers and branch staff by phone or email
• maintain knowledge of bank products and services
• perform account maintenance
• complete special projects as requested.

What we're looking for

Skills & competencies

customer service representative

customer care center

call center

banking services

phone support

account maintenance

outbound calls

salina ks

sunflower bank

rotational saturdays

high school diploma preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 6% match
• health, dental, and vision insurance
• company-paid life insurance
• tuition reimbursement
• fitness reimbursement
• paid time off
• volunteer leave
• paid holidays
• additional associate perks and incentives.

Why this role

No banking experience is required; the posting requires 8–12 months of call center experience and notes rotational Saturdays.

About the employer

Sunflower Bank, N.A. is hiring for this role. Industry: Commercial Banking. Sector: 52.