Account Management Representative

Job overview

Account Management Representative is listed in Dallas, TX, with a hybrid/remote work policy described in the posting. Compensation is not specified. Talus Payments is a technology-driven payment processing company focused on client success. The role supports merchant retention and account growth by resolving billing and service issues, addressing cancellation requests, and identifying suitable opportunities for additional services. It also coordinates with internal teams to resolve merchant concerns and protect client relationships.

What you'll do

• Manage at-risk merchant accounts and cancellation requests
• negotiate pricing and terms
• address billing, fee, and technical concerns
• explain processing statements and interchange details
• conduct merchant outreach
• coordinate with Risk, Underwriting, and Client Services
• monitor processing activity and support tickets.

What we're looking for

Skills & competencies

account management representative

dallas tx

talus payments

merchant services

payment processing

client retention

billing support

account management

excel

crm

hybrid/remote policy

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits, 401(k) with company match, casual dress environment, and a flexible work standards policy (hybrid/remote).

Why this role

The assigned shift schedule is confirmed after applicable training; the posting describes a flexible work standards policy for hybrid or remote work.

About the employer

Talus Payments is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.