Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Knoxville, TN; compensation is not specified. The posting describes guest services at Marriott Knoxville Downtown and identifies the Front Office Manager or Front Office Supervisor as the reporting contact. The agent serves as a first point of contact for hotel guests, supporting a welcoming and seamless stay. The role handles check-in and check-out, reservations, guest questions and concerns, and information about hotel services and local attractions.

What you'll do

• Welcome guests and provide assistance throughout their stay
• check guests in and out
• handle reservations and inquiries
• provide information about hotel services and local attractions
• report to the Front Office Manager or Front Office Supervisor.

What we're looking for

Skills & competencies

front desk agent

knoxville tn

marriott knoxville downtown

hotel guest services

check-in

check-out

reservations

guest inquiries

am schedule

pm schedule

medical benefits

paid time off

401(k) match

hotel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• medical, dental, and vision benefits
• 401(k) with guaranteed 4% match
• hotel and food-and-beverage discounts
• access to earned wages before payday.

Why this role

AM and PM schedules are available: 7:00 a.m.–3:00 p.m. or 3:00 p.m.–11:00 p.m.

About the employer

Marriott Knoxville Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.