Technical Customer Care Representative I (Entry-Level)

Job overview

The Technical Customer Care Representative I (Entry-Level) role is onsite in Dakota County, NE. Pay is $11.50 per hour. MCI delivers customer experience, business process outsourcing, and cloud technology services through contact-center operations. The representative troubleshoots voice, video, and data service disruptions, researches issues across systems, and documents customer interactions. The role supports customer service quality by working toward first-call resolution and coordinating with other departments when needed.

What you'll do

• Handle inbound and outbound contacts
• troubleshoot data, video, and VoIP phone disruptions
• research issues using multiple systems and a knowledge base
• coordinate with other departments
• document interactions and call types in the customer relations management system
• follow policies and protect confidential information.

What we're looking for

Skills & competencies

technical customer care representative

entry-level

dakota county ne

mci careers

technical support

customer service

voip

internet gateways

hd video

troubleshooting

first-call resolution

call center

$11.50 per hour

Work arrangement

• Weekend coverage required

Why this role

New employees receive training; the role supports customers across the country and uses multiple troubleshooting systems.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.