Tier 1 Support Specialist

Job overview

The Tier 1 Support Specialist role is onsite in Lakewood, CO. The anticipated pay range is $18–$20 per hour. Astor & Sanders is an IT solutions provider; this position provides user support for desktop and laptop systems. The specialist responds to technical assistance requests, troubleshoots common hardware, software, and account issues, and records service activity. Escalating issues through defined processes and closing out trouble calls helps users receive timely support.

What you'll do

• Provide hardware and software support for Windows and some Mac desktops and laptops
• troubleshoot user accounts and hardware or software problems
• escalate issues using defined processes
• respond to assistance requests
• log and report service requests
• close out trouble calls.

What we're looking for

Skills & competencies

tier 1 support specialist

it support

desktop support

windows

mac support

hardware troubleshooting

software troubleshooting

service requests

lakewood co

astor & sanders

$18–$20/hr

full-time

paid time off

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, federal holidays off, health and dental insurance, retirement savings plan, pre-tax benefit programs, wellness and work-life support, professional development, performance and referral bonuses, and life and disability insurance.

Why this role

Requires six months of technical support experience, Microsoft Windows and Office experience, and strong written and oral communication skills. A vocational technical school certificate (HDI) can substitute for experience.

About the employer

Astor & Sanders is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.