Account Retention Specialist – Collections & Customer Solutions

Job overview

The Account Retention Specialist – Collections & Customer Solutions role is onsite in 17866, PA. Compensation starts at $16 per hour, with monthly bonus potential. Majik Rent To Own describes its work as serving customers and helping them resolve account issues. The role manages customer accounts to keep them current, resolves concerns, and supports retention and collections goals. It combines account analysis, payment processing, customer communication, and local field visits to deliver appropriate solutions while maintaining accurate records.

What you'll do

• Manage customer accounts proactively
• analyze account activity and determine appropriate solutions
• communicate with customers, references, and landlords
• collect and process payments in-store and in the field
• maintain account documentation
• conduct field visits
• resolve customer concerns while protecting company standards
• and meet collections and retention performance goals.

What we're looking for

Skills & competencies

account retention specialist

collections

customer solutions

majik rent to own

$16+/hour

monthly bonus potential

customer accounts

payment processing

field visits

local travel

saturday required

high school diploma or ged

Work arrangement

• Weekend coverage required

Benefits & perks

• Three weeks of paid time off, paid holidays, 401(k) with company match up to 6%, medical, dental and vision coverage, employee discounts, loyalty rewards, weekly pay, and reimbursement toward home and vehicle purchases after one year.

Why this role

Monthly bonus potential; bilingual candidates may earn additional pay; local travel for customer visits is required; Saturday work is required.

About the employer

MAJIK Rent To Own is hiring for this role. Industry: General Rental Centers. Sector: 53.