Technical Support Engineer – Service Desk

Job overview

The Technical Support Engineer – Service Desk role follows a hybrid work model, combining work from home with required in-office days for candidates near an office. The listing location is Saint Louis, MO. Compensation is not specified. GadellNet provides outsourced technical solutions to businesses and describes itself as a Certified B Corporation. The engineer handles client service requests through phone, email, chat, and ticket systems, troubleshooting issues and guiding tickets toward resolution. The role supports client operations through responsive technical assistance, accurate documentation, and consistent service desk processes.

What you'll do

• Provide technical support by phone, email, and chat
• manage assigned support tickets and keep them progressing toward resolution
• maintain the ConnectWise calendar and daily time entries
• attend team meetings
• participate in an on-call rotation
• meet quarterly performance indicators
• pursue relevant technical certifications
• troubleshoot Windows, Microsoft 365, Active Directory, Windows Server, mobile devices, printers, Office, and basic networking.

What we're looking for

Skills & competencies

technical support engineer

service desk

hybrid

saint louis mo

gadellnet

help desk

microsoft 365

windows

active directory

on-call rotation

monday–friday, 7 a.m.–4 p.m. cst

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• paid time off including parental leave and volunteer time
• flexible work environment
• mental health services
• employee matching donation program
• 401(k) with employer matching.

Why this role

Schedule is Monday through Friday, 7 a.m.–4 p.m. Central Time. Requires at least two years of help desk or service desk experience and two years working with listed systems and technologies. The role includes an on-call rotation.

About the employer

GadellNet is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.