Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Omaha, NE; the posting states competitive hourly pay plus commission and/or bonuses but does not specify numeric compensation. The role supports the Steve Grow Agency at American Family Insurance. The representative provides customer service to prospective and existing customers, responds to questions about coverage, billing, claims, and products, and helps the agency meet service goals. The role also identifies cross-selling opportunities and coordinates follow-up with sales specialists.

What you'll do

• Build customer relationships and provide personalized service
• respond to inquiries about coverage, billing, claims, and products using agency procedures
• process changes to existing accounts and policies
• act as a liaison between customers, the agency, and business partners
• direct customers to claims resources and follow up
• schedule appointments for existing or prospective customers.

What we're looking for

Skills & competencies

customer service representative

omaha ne

steve grow agency

american family insurance

customer relations

policy changes

coverage questions

billing support

claims assistance

appointment scheduling

commission and bonuses

paid training

paid time off

advancement opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonuses, company events, flexible schedule, advancement opportunities, paid time off, and training and development.

About the employer

Steve Grow Agency @ American Family Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.