IT Help Desk Technician — Tier 1, Second Shift

Job overview

The IT Help Desk Technician — Tier 1, Second Shift role is onsite in Columbia, SC, with remote support for Smyrna and occasional travel to Florence. The schedule is Monday through Friday, 2 p.m.–10 p.m., 40 hours per week. Pay is $20–$26 per hour. The technician supports IT users and equipment in a manufacturing and warehouse environment. The role provides first-level technical support, troubleshoots hardware, software, printers, applications, and basic network connectivity, and documents issues and resolutions. It helps keep workstations, scanners, peripherals, and network cabling available for manufacturing and logistics operations.

What you'll do

• Provide Tier 1 end-user support
• troubleshoot hardware, software, printers, and basic application issues
• troubleshoot network connectivity, switches, and cabling
• maintain physical network cabling
• support workstations, scanners, and peripherals
• document tickets
• provide remote support to Smyrna
• travel occasionally to Florence
• escalate complex issues.

What we're looking for

Skills & competencies

it help desk

tier 1 support

second shift

2 p.m.–10 p.m.

monday–friday

$20–$26/hr

columbia sc

hardware troubleshooting

network cabling

warehouse it

manufacturing support

occasional travel

focus

Work arrangement

• Weekend coverage required

Why this role

Requires at least two years of IT help desk or Tier 1 support experience, network troubleshooting exposure, and hands-on physical network cabling experience. Must be local to Columbia and able to work onsite.

About the employer

Focus is hiring for this role. Industry: Temporary Help Services. Sector: 56.