Customer Success Manager, Convene

Job overview

The Customer Success Manager is listed in New York, NY; the posting does not specify a remote or hybrid arrangement. Compensation is not specified. The role supports Convene, Azeus Systems’ meeting and collaboration solution for boards and senior leadership teams.

What you'll do

• Manage assigned client accounts and follow through on account needs
• engage clients to understand requirements and guide them on Convene best practices
• build relationships
• identify account growth opportunities through upselling and referrals
• attend regular meetings and report account updates
• and maintain client interaction and opportunity records in the CRM.

What we're looking for

Skills & competencies

customer success manager

convene

client accounts

account management

customer relationships

saas

upselling

client referrals

crm

new york ny

azeus systems limited

customer engagement

Work arrangement

• Weekend coverage required

Why this role

The posting seeks one to three years of experience in customer success, account management, sales, client relationship management, or a related role. SaaS experience is preferred; CRM experience is an advantage.

About the employer

Azeus Systems Limited is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.