Technical Support Specialist I
Compensation
$42k – $75k /yr
Employment type
Full-time
Work setting
On-site
Location
Des Plaines, IL
Schedule
Day shift
Posted
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Job overview
The Technical Support Specialist I is an onsite role based in Des Plaines, IL, with a salary range of $41,600 - $74,900 per year. This position supports Acuity Inc. This role exists to provide superior technical support and deliver exceptional customer experiences. The specialist serves as the first point of contact for troubleshooting and resolving technical issues related to lighting and controls products, ensuring prompt and effective assistance.
What you'll do
- Provides technical support
- troubleshoots performance issues
- collaborates with warranty team
- assists with installation questions
- utilizes drawings and bills of material
- documents customer interactions
- increases product knowledge.
What we're looking for
- Skills & competencies
- full-timeday shiftdes plaines ilacuity inc.$41k-$74ktechnical supportlightingcontrolstroubleshootingcrmno weekendsno on-callno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision plans
- 401(k) benefits
- incentive compensation.
Why this role
Focus on technical troubleshooting for lighting and building management solutions.
About the employer
Acuity Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1231.00
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Listing ID: d9184ceb-d233-4eaf-a4a4-670fffba98c0