Guest Satisfaction Specialist

Job overview

The Guest Satisfaction Specialist role is onsite at VP Management’s management company in Princeton, WV. Compensation is described as a competitive salary, with no numeric amount specified. The role supports guest satisfaction across the company’s hotel and restaurant franchises. The specialist monitors guest feedback, responds to questions and concerns, coordinates solutions with other departments, and reports satisfaction metrics to help maintain a positive guest experience.

What you'll do

• Maintain guest survey reports across multiple franchises
• address guest questions and concerns
• monitor satisfaction through reports, surveys, and feedback forms
• collaborate with departments to resolve concerns
• track and report satisfaction metrics
• stay informed about hotel and restaurant facilities, services, and events.

What we're looking for

Skills & competencies

guest satisfaction specialist

princeton wv

vp management

full-time

hospitality

guest feedback

survey reports

customer service

hotel operations

restaurant operations

medical insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off and holidays
• employee lodging discounts
• advancement opportunities.

About the employer

VP Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.