Customer Service and Product Support Specialist
Compensation
$18 – $20 /hr
Employment type
Full-time
Work setting
On-site
Location
Torrance, CA
Schedule
Day shift
Posted
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Job overview
The Customer Service and Product Support Specialist role is onsite in Torrance, CA. Compensation is dependent on experience and is not specified in the posting. Alpinestars makes protective gear, apparel, and technical equipment for motorsports and action sports; this role supports its eCommerce division and customers and retail partners.
What you'll do
- Respond to customer and dealer inquiries by phone, email, and Salesforce
- handle product support cases, warranty claims, quality concerns, fit issues, and performance feedback
- document and track claims
- coordinate with warranty, returns, sales, and logistics teams
- assist with returns, exchanges, and order corrections
- maintain accurate product data
- identify feedback trends
- and prepare service and claims reports.
What we're looking for
- Skills & competencies
- customer serviceproduct supportwarranty claimsecommercesalesforceshopifycustomer and dealer inquiriestorrance caalpinestarstechnical gearfull-time position
- Work arrangement
- Weekend coverage required
Benefits & perks
- The posting states that the full-time position includes benefits but does not specify them.
Why this role
The posting seeks at least one year of customer service or product support experience and familiarity with CRM, eCommerce, and ERP tools.
About the employer
Alpinestars is hiring for this role. Industry: Sporting and Athletic Goods Manufacturing. Sector: 33.
Additional details
- Industry sector
- 33
- Industry
- Sporting and Athletic Goods Manufacturing
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: d8fb80ae-f3d6-45c4-9613-8212c311a189