Welcome Associate — 11:00 AM–8:00 PM

Job overview

The Welcome Associate is an onsite, full-time position in Pontiac, MI. Compensation is not specified. The role supports United Wholesale Mortgage’s campus operations and its work to make homeownership possible for more Americans. The associate uses independent judgment to obtain and provide information, builds cooperative relationships with internal and external clients, and learns about the organization’s services. The position operates in a high-volume call center environment and requires effective communication amid frequent interruptions.

What you'll do

• Use initiative and independent judgment to obtain and provide information
• establish and maintain cooperative relationships with internal and external clients
• learn and apply information about clients, the organization, and its services
• perform effectively under pressure and with frequent interruptions.

What we're looking for

Skills & competencies

welcome associate

call center

full-time

11:00 am–8:00 pm

pontiac mi

united wholesale mortgage

client service

high-volume calls

communication

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• PTO after 30 days
• parental and maternity leave benefits after 12 months
• adoption reimbursement
• paid volunteer hours and training
• medical, dental, vision, and life insurance
• 401(k) match
• mortgage and area business discounts
• campus fitness and wellness amenities.

Why this role

The posting specifies an 11:00 AM–8:00 PM schedule and a high-volume call center environment handling 700–900 calls per day. High school diploma or equivalent is required; reception or call center experience is a plus.

About the employer

United Wholesale Mortgage is hiring for this role. Industry: Mortgage and Nonmortgage Loan Brokers. Sector: 52.