Customer Service Representative / Dispatcher

Job overview

The Customer Service Representative / Dispatcher role is onsite in Aurora, CO, with pay of $20–$22 per hour. Pulse Final Mile provides transportation solutions and supports home delivery services for clients and local operations. The role coordinates communication among carrier partners, customers, clients, and company representatives while supporting delivery operations. By monitoring routes, handling calls and escalations, and assisting with warehouse processes, the representative helps maintain customer relationships and operational efficiency.

What you'll do

• Coordinate communication among Network Carrier Partners, customers, clients, and Pulse representatives
• provide onsite warehouse support
• support contract drivers and customers
• monitor routes and share delivery updates and escalations
• handle inbound and outbound calls
• conduct truck check-in and loadout
• update reports and trackers
• conduct inventory audits or dock checks.

What we're looking for

Skills & competencies

customer service representative

dispatcher

full-time

aurora co

pulse final mile

$20–$22/hr

home delivery

route monitoring

warehouse support

customer communication

microsoft office

weekend availability

holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), dental insurance, health insurance, paid time off, and vision insurance.

Why this role

Supports home delivery operations and includes daily warehouse support, route monitoring, and customer communications.

About the employer

Pulse Final Mile LLC is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.