Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member works onsite in Carle Place, NY, for $40,000–$50,000 per year. The role supports Michael Cracchiola’s State Farm agency, a seven-person team focused on teamwork, consistency, and growth. The representative handles customer inquiries, policy updates, and claims follow-up while maintaining accurate interaction records. This work helps the agency deliver responsive customer experiences and support community members’ insurance needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

insurance customer service

policy information

policy changes

claims follow-up

$40k–$50k

carle place ny

michael cracchiola

simple ira

hiring bonus

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, hiring bonus, performance-based bonuses, paid time off, training and development, and advancement opportunities.

Why this role

The agency describes internal growth opportunities for driven, sales-minded candidates; previous customer service experience is preferred.

About the employer

Michael Cracchiola - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.