Director of Program Operations and Impact

Job overview

The Director of Program Operations and Impact works onsite in Charleston, West Virginia. Compensation is $60,000–$62,500 per year. Girl Scouts of Black Diamond Council delivers leadership development programming to girls and volunteers across 61 counties in West Virginia, Ohio, Maryland, and Virginia. The director translates council strategy into operational plans, systems, standards, and measures for the program portfolio and retail function. The role leads continuous improvement and impact measurement so programs are accessible, well-run, and aligned with council goals.

What you'll do

• Translate strategic priorities into annual program plans and scalable operating models
• lead program planning, delivery, evaluation, and improvement processes
• coordinate calendars and identify resource or scheduling conflicts
• oversee retail inventory, purchasing, pricing, fulfillment, online sales, and customer service
• develop impact measures and reporting
• use participant and volunteer feedback to identify improvements
• support partnerships, program budgets, grants, and financial sustainability
• coach program staff
• coordinate across council teams
• align operations with safety, risk management, and youth protection requirements.

What we're looking for

Skills & competencies

program operations director

program impact

girl scouts

program strategy

continuous improvement

retail operations

data and kpis

charleston wv

girl scouts of black diamond council

$60k–$62.5k/year

leadership

occasional evenings and weekends

travel required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k)
• flexible spending account
• optional supplemental insurance
• three weeks of paid vacation to start
• 12 sick days and 12 paid holidays annually
• free parking
• and flexible schedules.

Why this role

Requires a bachelor’s degree or equivalent combination of education and relevant experience, at least three years of people leadership, and experience leading programs, projects, or operational systems. Occasional evenings, weekends, and travel throughout the council jurisdiction are required.

About the employer

Girl Scouts of Black Diamond Council is hiring for this role. Industry: Civic and Social Organizations. Sector: 81.