Bilingual Member Support Lead

Job overview

Bilingual Member Support Lead is listed in Garland, TX. The posting does not specify a work arrangement or schedule. Compensation is not specified in the listing’s location details. SmithRx works to improve pharmacy benefit management through technology, cost-saving tools, and customer service. The lead manages and coaches call center agents, monitors performance and member interactions, and supports escalations and onboarding. The role also helps maintain service capacity and assists members during peak call and chat volume.

What you'll do

• Manage and oversee call center agents
• coach agents weekly
• answer agent questions and escalations
• execute daily performance deliverables
• monitor agent interactions to support quality member experiences
• track attendance
• assist with onboarding
• take member calls and chats during peak volume.

What we're looking for

Skills & competencies

bilingual member support lead

spanish

call center

member support

agent coaching

team leadership

customer service

escalation support

onboarding

garland tx

smithrx

health technology

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, pharmacy, dental, vision, life and disability insurance
• flexible spending benefits
• 401(k)
• discretionary paid time off
• company holidays
• wellness and commuter benefits
• paid parental leave
• employee assistance program
• professional development and training.

Why this role

Spanish bilingual ability is required. The posting asks for five or more years of call center experience and two or more years leading or supporting agents in an elevated role, along with a high school diploma or equivalent.

About the employer

SmithRx is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.