Patient Relations Specialist I

Job overview

The Patient Relations Specialist I role is onsite in Buffalo, NY, with compensation of $43,000–$44,500 per year. The position is a first point of contact for Evergreen Health patients, potential patients, and visitors. The specialist supports a positive patient experience by welcoming visitors, handling inbound calls, directing people to the right departments, and sharing general information. The role also coordinates with staff and public safety when needed to support timely communication and response.

What you'll do

• Rotate between front-desk and phone-operator stations
• greet and direct patients and visitors
• identify caller needs and transfer calls
• retrieve and route voicemail
• use staff and patient information systems to answer general questions
• contact departments about prospective patients and visitors
• coordinate with public safety during emergency or non-emergency situations.

What we're looking for

Skills & competencies

patient relations

patient experience

front desk

phone operator

healthcare

customer service

bilingual english-spanish preferred

buffalo ny

evergreen health

$43k–$44.5k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance plans, dental and vision coverage, paid time off, 403(b) match, paid parking or monthly metro pass, professional development, and paid lunch breaks.

Why this role

Bilingual English and Spanish is strongly preferred; the position starts and trains at 206 S. Elmwood, with potential to move to the Kensington-Bailey location.

About the employer

Evergreen Health is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.