Client Support Specialist - Intern

Job overview

The Client Support Specialist - Intern role is onsite in Columbia, MO. Compensation is not specified. Fibersmith Software supports telecommunications providers nationwide with its Vision software-as-a-service product for managing daily business operations. The specialist responds to client questions, troubleshoots software issues, and documents interactions to help clients use the system effectively. The role also identifies bugs and opportunities to improve workflows and product features, supporting a better end-user experience.

What you'll do

• Respond to client emails and calls in a timely manner
• provide SaaS support and maintain productive client interactions
• troubleshoot system issues and create bug tickets as appropriate
• document client questions and interactions
• analyze systems and operational tasks to identify efficiency improvements and software enhancements
• work with quality assurance to identify bugs and features.

What we're looking for

Skills & competencies

client support specialist

intern

columbia mo

fibersmith software

saas support

telecommunications providers

client service

troubleshooting

bug tickets

quality assurance

software product

Work arrangement

• Weekend coverage required

Why this role

Intern role supporting a SaaS product used by telecommunications providers; technical or software industry experience is preferred, not required.

About the employer

Fibersmith Software is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.