U.S. Flood Insurance Customer Service Representative

Job overview

The U.S. Flood Insurance Customer Service Representative role is listed in Wichita, KS, with a hybrid-remote designation in the posting and pay of $13.10–$15.06 per hour. MCI provides customer experience and business process outsourcing services; this role supports people affected by severe flooding under a U.S. federal contract. The representative assists callers with inquiries, documents interactions, protects sensitive information, resolves or escalates issues, and follows up to support customer satisfaction and recovery-related service needs.

What you'll do

• Assist callers impacted by severe flooding
• answer inquiries accurately
• resolve issues or escalate them
• document interactions
• maintain confidentiality
• provide follow-up
• stay current on policies and service updates
• participate in team meetings and training.

What we're looking for

Skills & competencies

customer service representative

flood insurance

customer support

federal contract

hybrid remote

full-time

wichita ks

mci careers

$13.10–$15.06/hour

level 2 fingerprint check

six-week training

Work arrangement

• Weekend coverage required

Why this role

The role requires passing a Level 2 fingerprint background check and completing six weeks of mandatory training with no time off during training.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.