Service Operations Manager

Job overview

The Service Operations Manager role is onsite in San Francisco, CA, with a combination of office and field work and local travel to customer sites and branch locations as needed. Compensation is described as a competitive hourly rate; no numeric rate is specified. The role leads the service operations business unit at Commercial Fire Protection. The manager oversees service delivery, team performance, customer relationships, safety, and financial results. The role is intended to improve operational efficiency and profitability while supporting responsive service, quality work, and customer retention.

What you'll do

• Manage day-to-day service, inspection, repair, and project operations
• lead scheduling, dispatching, and workforce utilization
• monitor revenue, gross margin, labor efficiency, technician utilization, backlog, and customer retention
• improve service processes
• ensure safety and regulatory compliance
• lead, hire, coach, and develop staff
• manage department financial performance, budgeting, and reporting
• build customer relationships and resolve escalated concerns
• support renewals and service agreement growth
• conduct safety meetings and incident investigations.

What we're looking for

Skills & competencies

service operations manager

service operations

fire protection

field operations

technician leadership

scheduling and dispatch

customer relationships

safety and compliance

p&l management

local customer-site travel

san francisco ca

commercial fire protection

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive hourly rate
• medical and dental insurance paid 100% by the company
• 401(k)
• life insurance
• paid time off and holidays
• laptop
• company vehicle
• tuition reimbursement
• career advancement opportunities.

Why this role

Requires five or more years of leadership experience in a service business, construction operations, or field service organization, including responsibility for technicians or field teams and operational performance. A Class B general license is required or the candidate must be willing to obtain it. Bachelor’s degree preferred or equivalent experience. Benefits include medical and dental coverage paid 100% by the company, 401(k), life insurance, paid time off and holidays, laptop, company vehicle, tuition reimbursement, and career advancement opportunities.

About the employer

Commercial Fire Protection, Inc. is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.