Commercial Sales Account Director

Job overview

The Commercial Sales Account Director role is hybrid, with three days per week (Tuesday, Wednesday, and Thursday) required in the San Francisco office. The stated U.S. base salary range is $70,400–$169,300 per year. Five9 provides cloud contact center software to customers worldwide. The director owns account strategy and customer relationships across a defined group of existing accounts, identifying opportunities to grow revenue while supporting retention. The role develops sales plans, manages opportunities through closure, and works with internal teams to position Five9 products, including its AI offerings, for customer needs.

What you'll do

• Build relationships with existing customers and understand their needs
• collaborate on account sales strategies
• identify growth opportunities and additional customer divisions
• upsell and cross-sell products and services, with focus on AI offerings
• develop proposals
• monitor industry and competitor activity
• generate leads through networking and cold-calling
• manage sales cycles, quotas, business plans, and forecasts
• support customer satisfaction and retention.

What we're looking for

Skills & competencies

commercial sales account director

hybrid

san francisco ca

five9

cloud contact center software

account strategy

customer relationships

saas sales

ai offerings

upselling

cross-selling

$70,400–$169,300/year

401(k) match

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage from the first day
• 401(k) with employer matching
• employee stock purchase plan
• paid time off, company holidays, paid volunteer hours, and 12 weeks of paid parental leave
• mental health support platform.

Why this role

Hybrid schedule requires three days per week in the San Francisco office; benefits include health, dental, and vision coverage, 401(k) matching, stock purchase plan, paid time off, holidays, volunteer hours, and paid parental leave.

About the employer

Five9 is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.