Operations Supervisor

Job overview

The Operations Supervisor role is onsite in Wilmington, MA. Compensation is not specified. The position is with Action Ambulance Service, Inc. The supervisor leads operational performance and team engagement, maintaining regulatory and internal compliance while using data to guide staffing, financial, and service-quality decisions and supporting sustainable organizational growth.

What you'll do

• Lead team engagement, recruitment, and retention
• uphold regulatory, contractual, and internal requirements
• identify risks and implement solutions
• collaborate with billing teams and provide provider education to improve billing accuracy, reduce denials, and enhance collections
• use financial, payroll, and operational data to guide staffing and decisions
• establish and monitor key performance indicators
• promote professional communication and continuous improvement.

What we're looking for

Skills & competencies

operations supervisor

wilmington ma

action ambulance service

full-time

operations leadership

team engagement

compliance

billing accuracy

denials reduction

collections

staffing decisions

performance indicators

recruitment and retention

Work arrangement

• Weekend coverage required

Why this role

The posting prefers, but does not require, experience in a fast-paced, high-volume call center or customer service environment.

About the employer

Action Ambulance Service Inc is hiring for this role. Industry: Ambulance Services. Sector: 62.