Front Desk Supervisor

Job overview

The Front Desk Supervisor role is onsite in Ann Arbor, MI; compensation is not specified. The supervisor supports daily front desk operations at the Sheraton Ann Arbor Hotel, helping provide smooth check-in and check-out experiences. The role guides front desk staff, manages reservations and guest concerns, and helps coordinate scheduling and shift coverage. It contributes to a welcoming and efficient front office and reports to the Front Office Manager.

What you'll do

• Support daily front desk operations
• supervise and guide front desk agents
• manage guest reservations and concerns
• assist with scheduling and shift coverage
• support smooth check-in and check-out experiences.

What we're looking for

Skills & competencies

front desk supervisor

sheraton ann arbor hotel

ann arbor mi

hotel front office

guest service

check-in

check-out

reservations

front desk agents

scheduling

flexible schedule

evenings

weekends

holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible scheduling, access to up to 40% of earned wages before payday, paid time off, paid holidays, medical, dental and vision benefits, 401(k) with guaranteed 4% match and no vesting period, and hotel and food-and-beverage discounts.

Why this role

The posting describes career growth opportunities across a nationwide hotel portfolio and access to earned wages before payday.

About the employer

Sheraton Ann Arbor Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.