IT Support Engineer – Desktop Management Specialist

Job overview

The IT Support Engineer – Desktop Management Specialist role is onsite in Rockford, IL; compensation is $45 per hour. The position supports the Infrastructure Services team and end users through desktop, mobile device, application, and service desk operations. The specialist manages desktop environments and provides onsite and remote technical assistance to keep user systems and peripherals operating smoothly. The role also supports documentation, directory services, network connectivity, events, and local disaster recovery efforts.

What you'll do

• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
• manage device upgrades and refreshes
• provide application and printer support
• respond to end-user requests and manage ticket queues
• provide second-line incident and problem resolution using ITIL processes and SLAs
• maintain configuration documentation and procedures
• coordinate with vendors and Level 3 support
• support events and disaster recovery
• assist with Active Directory, DNS, Group Policy, networking, firewall, and O365.

What we're looking for

Skills & competencies

it support engineer

desktop management

infrastructure services

desktop support

mobile device management

printer support

service desk

active directory

windows 10/11

o365

rockford il

macpower digital assets edge

$45/hour

Work arrangement

• Weekend coverage required

Why this role

Desktop management role spanning Windows 10/11, Android, Mac OS, printers, Active Directory, DNS, Group Policy, and O365.

About the employer

Macpower Digital Assets Edge Private Limited is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.