Director of Front Office | Hotel & Convention Center

Job overview

The Director of Front Office role is onsite in Montgomery, AL. Compensation is not specified. The role supports the Renaissance Montgomery Hotel & Spa at the Convention Center, a property connected to the Montgomery Convention Center and Montgomery Performing Arts Centre. The director leads front-office operations and team performance to deliver guest experiences and support the hotel’s convention and event business. The position also oversees departmental financial and service standards in a high-volume, full-service hotel setting.

What you'll do

• Lead front-office operations
• manage departmental profit and loss
• forecast labor hours against occupancy
• drive front-desk upsell programs
• prepare for brand audits and quality inspections
• oversee night audit
• and contribute crisis-management experience.

What we're looking for

Skills & competencies

director of front office

hotel operations

montgomery al

pch hotels & resorts

renaissance montgomery

convention center

guest experience

front office management

full-service hotel

team leadership

medical benefits

401(k)

pto

travel perks

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, 401(k), paid time off, and travel perks.

Why this role

The hotel has more than 340 guest rooms, a full-service spa, rooftop pool, multiple dining outlets, and the region’s largest meeting and convention space.

About the employer

PCH Hotels & Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.