Manager, Service Department Innovation

Job overview

The Manager, Service Department Innovation role is listed in Atlanta, GA. Compensation is not specified. The role supports Home Depot’s Service Department vision and store operations. The manager identifies emerging technology, evaluates industry developments, and turns findings into pilots and roadmap recommendations. The role helps improve customer and associate service experiences by aligning stakeholders and managing operational projects and process improvements.

What you'll do

• Analyze problems and communicate recommended actions
• develop and implement store operations improvements
• manage projects, processes, work plans, issues, and roadblocks
• respond to store needs
• build partnerships with field and store teams
• prepare insights and recommendations from industry, business, competitive, and consumer analyses
• provide guidance and training
• maintain operations knowledge
• oversee selection, performance, and development of Business Analysts.

What we're looking for

Skills & competencies

service department innovation

manager

store operations

customer experience

technology pilots

roadmap recommendations

process improvement

business analysts

atlanta ga

home depot

stakeholder alignment

industry analysis

Work arrangement

• Weekend coverage required

Why this role

The role typically requires overnight travel less than 10% of the time and typically directs or indirectly supports 2–5 Business Analysts.

About the employer

Home Depot is hiring for this role. Industry: Home Centers. Sector: 44.